Refund policy
Thank you for shopping with Amal Estore. We value our customers and strive to provide high-quality products. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
We accept returns within 7 calendar days from the date of delivery, subject to the following conditions:
The item must be unused, unworn, and in its original condition.
The item must be returned with all original packaging, tags, labels, manuals, and accessories.
A valid proof of purchase (order confirmation or invoice) must be provided.
Returns requested after the 7-day return period will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products that have been used, worn, washed, altered, or damaged after delivery.
Items returned without their original packaging or accessories.
Clearance, sale, or promotional items (unless defective, where required by applicable law).
Gift cards, digital products, or downloadable items (if applicable).
Personal care or hygiene products that have been opened (if applicable).
3. Damaged or Customer-Damaged Items
Items that are physically damaged, broken, scratched, stained, or modified by the customer after delivery are not eligible for return, exchange, or refund.
Please inspect your order immediately upon delivery. If your order arrives damaged in transit or you receive the wrong item, you must contact us within 24 hours of receiving your order, along with clear photos of the product and packaging, so we can investigate and assist you.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed using the original payment method.
Processing times may vary depending on your payment provider or bank.
Shipping charges, delivery fees, and any service charges are generally non-refundable unless the return is due to our error or as required by applicable law.
5. Exchange Policy
We only offer exchanges for items that are defective, incorrect, or damaged upon arrival (subject to verification). Exchange requests must be submitted within 7 days of delivery.
6. Return Shipping
Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.
7. Order Cancellation
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.
8. Inspection and Right to Refuse Returns
We reserve the right to inspect all returned items before approving a refund or exchange. Any return that does not meet the conditions stated in this policy may be rejected and returned to the customer.
9. Compliance with UAE Consumer Laws
This Return & Refund Policy is intended to comply with the applicable consumer protection laws of the United Arab Emirates. Nothing in this policy limits or excludes any mandatory consumer rights that cannot legally be waived under UAE law.
10. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
+971569630363
support@amalestore.com